+39 350 598 9325
The Customer must confirm that they have read these General Terms and Conditions of Sale and the general warranty conditions. They must provide the necessary documents to validate the order, including a copy of their ID and proof of address, in order to validate their order by signing the entire Contractual Documentation. Only documents submitted by the Customer, whose retention is required by applicable regulations, will be archived by the Company.
The Customer acknowledges having read these Terms and Conditions as well as the general warranty conditions. He/she will pay a deposit of 50% of the vehicle price. This deposit will be deducted from the price upon full payment of the vehicle. The remaining 50% will be paid on the day the vehicle is delivered to the destination country.
Our company takes care of all administrative procedures up to the final registration included in the costs of importing and delivering the vehicle. You will be assigned a salesperson, agent, delivery person who will take care of the delivery and administrative procedures.
The vehicle will be delivered with the maintenance booklet, maintenance invoices, provisional registration, MOT, mileage certification All in a sealed envelope.
– Identity document
- Proof of address
- Pay slip if you work
- Proof of RSA if you benefit from it and you do not work.
- if you are self-employed (kbis)
Accessible to those prohibited from banking and to retirees
50% deposit (mandatory). The remaining 50% is payable upon delivery.
To process your request and facilitate the procedure, it is necessary to send us the following documents by email:theodolozdenis9@gmail.com
Upon purchase, the vehicle or machine is inspected by an automotive professional upon receipt in our fleet, covering at least 100 checkpoints, sometimes more depending on the used labels specific to certain brands. In addition, each vehicle or machine undergoes bodywork, mechanical, and aesthetic preparation by approved preparers before being published on our website. Delivery is handled by our transport department, whose experts deliver hundreds of vehicles and machines per month. An initial inspection is carried out upon departure of the vehicle or machine from our logistics fleet. A second inspection is carried out with the customer upon final delivery. You will thus be able to verify that your vehicle or machine is consistent with the one you purchased.
The Customer will have fourteen (14) days from the delivery of the Vehicle to exercise his right of withdrawal, without having to provide reasons or pay penalties. The Customer who wishes to cancel the Order must send the Company the withdrawal form, duly completed, attached to the Order Quote in accordance with the deadline mentioned above. The Customer must be able to prove that he has exercised his right of withdrawal. Conversely, no withdrawal will be possible during the delivery of the order, nor at the time of the administrative procedures. Withdrawal will only be possible after delivery.
The Customer who exercises his right of withdrawal must return, at the same time as the Vehicle is collected, all documents and accessories given to him upon delivery of the Vehicle and appearing on the delivery report. The Company will collect the Vehicle that has been the subject of a withdrawal from the place where the Vehicle was delivered. The Company will then examine the Vehicle and draw up a report of collection. The examination of the Vehicle will be carried out on the basis of the documents relating to the condition of the Vehicle sent to the Customer at the time of the order and on the basis of the delivery report. If the Company notes when drawing up the report of collection that the Vehicle:
-has been damaged,
-has defects that did not exist upon delivery,
-that accessories and/or documents sent to the Customer upon delivery are missing,
-that the Vehicle has travelled more than 500 kilometres since its delivery (including the mileage of the transport).
The Company may issue reservations and obtain reimbursement from the Customer for repairs to be carried out on the Vehicle, as well as reimbursement of the amounts necessary to replace documents and/or accessories. The amounts owed by the Customer for damage to the Vehicle will be directly deducted from the reimbursement. If the number of kilometers traveled since delivery exceeds 500 kilometers, the Customer must compensate the Company for each kilometer traveled beyond said threshold at a rate of 1 euro including tax per kilometer. The amounts owed by the Customer for excess kilometers traveled will be directly deducted from the reimbursement.
In the event of withdrawal and in accordance with Article L221-23 of the Consumer Code, the Customer will bear all costs related to the return of the Vehicle. The amounts owed by the Customer for the costs of returning the Vehicle will be directly deducted from the Reimbursement.
However, if the Customer returns the Vehicle to the premises of a partner establishment of the Company (option only available for certain Vehicles) or within the Dealership, no return costs will be charged to him. In the event of withdrawal, the return of the Vehicle by the Customer must take place no later than 14 days from the delivery of the Vehicle. It is recalled that all the provisions relating to this article are not applicable to legal entities as well as to natural persons who act within the framework of their commercial, industrial, craft, liberal or agricultural activity..
Exercising the right of withdrawal under the conditions defined above will give rise to the reimbursement of the sums paid by the Customer under the Order Quote (hereinafter the “Reimbursement”) within 14 days following receipt of the withdrawal slip. The sum paid by the Customer is automatically increased by 10% if the Reimbursement occurs no later than thirty days beyond this term, by 20% up to sixty days and by 50% thereafter. The Reimbursement following the termination of the Order will be made by transfer or by check, which the Customer accepts..
In accordance with the provisions of Articles L217-4 et seq. of the Consumer Code, the Customer benefits from the legal guarantee of conformity. The Company is required to deliver goods that comply with the Contract and is liable for any lack of conformity existing upon delivery. In the event of a lack of conformity, the Company chooses between repairing and replacing the goods.
The Company declares that it complies with European Regulation 2016/679 of the European Parliament and of the Council on the protection of personal data and the Data Protection Act. The Company processes personal data concerning you as data controller in the context of processing the Client's file. In accordance with the regulations, the Client has the right to access, rectify, port, erase their personal data or limit the processing concerning them and delete information concerning them, which the client can exercise at any time through their account. The Client may also object, where applicable for legitimate reasons, to the processing of their information. By adhering to these Conditions, the Client consents to the Company collecting and using this data. The Client may request access, rectification or deletion of the data collected by contacting our company. The Company retains the data according to a retention period policy set so that the data is retained for a period proportional to the purpose for which it was collected. In accordance with Articles L.223-1 et seq. of the French Consumer Code, if the Customer no longer wishes to be contacted by telephone on the number he/she provided to the Company, he/she may register this number at any time on the list of opposition to telephone canvassing by Internet on the website www.bloctel.gouv.fr or by mail by writing to: Société Opposetel, service Bloctel, 6, rue Nicolas Siret 10000 Troyes. This registration is free and valid for three years. However, the Company may contact the Customer by telephone who has expressly requested it, for a period freely set by the Customer or, failing that, within 3 months from the date of the Customer's request..
These conditions are subject to French law. In the event of difficulties in the application of these conditions, the Customer will contact the Company as a priority in order to seek an amicable solution. In the absence of an amicable agreement, complaints or disputes relating to the validity, interpretation, execution or non-execution, interruption or termination of the Purchase Order may be submitted to the Mediator of the National Council of Automotive Professions (CNPA) registered on the list of mediators established by the Commission for the Evaluation and Control of Consumer Mediation in application of Article L.615-1 of the Consumer Code. The website www.mediateur-cnpa.fr describes the proposed Mediation process and allows Customers to submit a Mediation request online. Payment of German VAT is mandatory and is included in the price of the vehicle. It must be paid before the vehicle leaves Polish territory. The Mediator may also be contacted by mail, using a referral form that can be downloaded from the Mediator's website at the following address: Monsieur le Médiateur du Conseil national des professions de l'automobile (CNPA) – 43 bis route de Vaugirard – CS 80016 – 92197 Meudon CEDEX. The Company informs you of the existence of the European online dispute resolution platform, intended to collect any complaints arising from an online purchase by European consumers and to forward them to the competent national mediators: this platform is accessible at the following address: http://ec.europa.eu/consumers/odr/.
In the event of a dispute, the Company and the Customer undertake to attempt to resolve the dispute between them in good faith and amicably. If the attempt to resolve the dispute amicably is unsuccessful, the parties may bring the dispute before the competent courts. These Conditions are governed by German law.